Shipping policy

Shipping Policy

Who We Are

ZATILLI ("we," "us," or "our") operates the website https://zatilli.com (the “Site”).
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction.
Below are the details of our shipping process.

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Shipping Costs

✅ Free Shipping: We offer free shipping on all orders.

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Shipping Range

🌍 Delivery Area: We currently ship within the United Kingdom.
🚀 Future Expansion: We are planning to expand our delivery areas in the near future.

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Order Processing Time

🕒 Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
⏰ Cut-off Time: Orders placed before 22:00 (GMT+01:00) will be processed the same day; orders placed after this time will be processed on the next business day.
❌ No Shipping Days: Orders are not processed on weekends or public holidays.

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Delivery Time

📦 Estimated Delivery: Orders typically arrive within 5–7 business days after processing, depending on your location.

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Shipping Process

🚚 Courier Services: We use trusted carriers such as DHL and FedEx for all shipments.
🔍 Tracking Information: Once your order has shipped, you will receive an email with tracking details so you can follow your delivery in real time.

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Lost or Damaged Items

💥 Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery to initiate a resolution.
📭 Lost Orders: If your order appears lost or has not arrived within the expected timeframe, contact us immediately for assistance.

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Returns

↩️ Returns Policy: For detailed return instructions, please refer to our Returns Policy.

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Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us:

📧 Email: info@zatilli.com
📞 Phone: +44 20 3807 2123
🏢 Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+01:00)